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Bogota Henry Tours ("BHT", "we", "us" and "our") accepts reservations subject to the following conditions. Except when expressly indicated, these conditions only apply to the arrangements of the trip booked by the client with BHT and which BHT undertakes to do, lend or perform (as the case may be) as part of its contract with the client. All references in these conditions to "tour", "reservation", "contract" or "arrangements" mean such travel arrangements unless otherwise indicated.
Please note that the information that appears on the tour that is taken, in the brochure or on our website is also part of your contract with BHT.
1. The contract
The contract is between BHT and the client ("the client" and "you" in these conditions), being a person traveling or attempting to travel on a tour operated by BHT, including any person that is added or replaced after the reservation We agree that Colombian law (and no other) will apply to your contract and any dispute, claim or any other matter of any kind that may arise between us (except as indicated below), that for any discrepancy, claim or other matter of any kind (or if any that involves personal injury or not) that arises between us, it must be treated by the courts of Colombia. Not any BHT employee who is not a director has the authority to vary or omit any of these terms. No promise of a discount or refund will be binding on us if they are not confirmed by a BHT director, in writing.
2. To guarantee your reservation
To guarantee a reservation, BHT must receive the payment of the minimum deposit of 15% of the total price of the tour (or a payment for greater value if this is expressly agreed between BHT and the client). A higher deposit will be required if any provider (s) requires additional payment at the time of reservation / before the due date of the pending payment. Sometimes, the total payment of a service may be necessary at the time of booking. The applicable deposit will be confirmed at the time of booking.
All customers who book with us (including any that are added or replaced at a later date), either by phone, through our website, by email or by any other means, will be deemed to have accepted the following Four conditions:
If you book through our website, we will contact you by email. You, as a result, should check your emails on a regular basis. We can also communicate with you by phone or any other means. In the same way, if you need to contact us, for any of the reasons mentioned in these booking conditions (for example, to request an amendment) or for any other, you can do so through the mail. All emails must be sent through our CONTACT
3. Tour payment
The payment of all outstanding values, including applicable surcharges at that time, must be received by BHT before the start of your tour. In the case of non-payment of the balance on the date of service, BHT reserves the right to treat your reservation as canceled and the values paid as cancellation charges will apply. The payment of outstanding securities must be made in cash, US dollars or Colombian pesos at the official exchange rate (TRM) at the date of service. If the client requires any special conditions for the payment, please submit your request through our CONTACT and wait for acceptance by BHT. For short trips (less than 24 hours) you can pay in cash, US dollars or Colombian pesos at the official day change (TRM) before starting the trip.
4. If you change your reservation
a. If the client changes the date of a reservation before 72 hours of the scheduled departure, BHT will not apply any cost and will make the change depending on availability. If we do not have availability on the new date, BHT will refund in full the amounts paid.
b. If the client changes the date of a reservation within 72 hours of the scheduled departure, BHT will not apply any cost and will make the change depending on availability. If we do not have availability on the new date, the changes will be treated as cancellations and subject to the charges specified in clause 5.
c. If a client cannot travel, in circumstances that the company considers reasonable, the reservation or the place of that client in the reservation can be transferred to another suitable person, introduced by the user. However, travel arrangements must remain the same as initially reserved. If the transfer can be made, BHT will not charge any administration fee.
5. If you cancel your reservation
Any cancellation by a client must be in writing and acknowledged by BHT in writing addressed through our CONTACT
Each reservation cancellation will be considered separately. The date on which the cancellation request is received by BHT will determine the applicable cancellation fees. The cancellation fees shown below are those that will apply to our tours.
a. 72 and more hours before the beginning of the trip - Return of the deposit (*).
b. Less than 72 hours before the start of the trip - No refund.
(*) Extra charges and insurance premiums (if applicable) are not refundable in case of cancellation.
6. If you have a complaint
If a client has a complaint about any of its modalities of a service, the client must inform BHT at the time. Only if BHT knows about the problems, will there be an opportunity to solve them. If the client does not file a complaint on the spot or in the shortest time possible, it may reduce or extinguish the possibility of claiming compensation or compensation, if applicable.
If the client's complaint cannot be resolved on the tour they must notify BHT in writing within 5 days of their return from the tour. Please contact the central office through our CONTACT
7. Passports, visas and vaccines
Clients are responsible for the organization, and must be in possession of a valid passport, visa (if necessary) and vaccination certificates required for the entire trip and visit. The information on these matters or related elements (weather, clothing, luggage, personal equipment, etc.) is given in good faith but without responsibility on the part of BHT.
8. Travel and safe cancellation
Travel insurance is mandatory for all clients on a trip organized by BHT. Clients along with their personal assets including their luggage at all times exclusively at their own risk. Clients are fully responsible for the organization of their own insurance. Customers must ensure that their travel insurance does not have exclusion clauses to limit or exclude protection for the type of activities included in our tour. Customers should check that all travel insurance that they purchase meets their particular needs and must purchase supplementary insurance if necessary.
It is highly recommended that full travel insurance includes coverage against cancellation fees. Depending on the reason for the cancellation, you may be able to recover the cancellation fees (less any applicable excess) under the terms of the insurance policy. All claims must be made directly to the insurance company.
9. Participation in the tour and responsibility of the client
The client agrees to accept the authority and decisions of the BHT employees and tourism managers, while on tour with us. If said person (s) or any other person in a position of authority (such as, for example, the authority of the person in charge of a tourist attraction or a hotel manager) consider in their own judgment that health, the level of Physical fitness or conduct of a client is endangering (or endangering) the health or well-being of the client or any third party (including any other BHT client) or the safe, comfortable or happy progress of the tour, the client can be excluded at any time, before or during a visit, of all or part of the excursion, without refund or compensation. When a customer is excluded, BHT will not have any other liability towards them (including any type of return trip) and we will not cover all or part of the expenses or costs incurred as a result of the exclusion. In the case of poor health, BHT may adopt the provisions it deems appropriate and recover the costs thereof by the client. If a customer commits an illegal act (including, for example, causing no harm) the client may be excluded from the tour and BHT will cease to have responsibility for them and no refund will be given for the services not used. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your group. The total payment of such damages or losses (reasonably estimated if not known precisely) must be made directly to the owner of the accommodation or the administrator or another provider or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid, you must pay the difference, once known. If the actual cost is less than the amount paid, the difference will be returned to the customer. You will also be responsible for compliance with the claims that may subsequently affect BHT and all expenses incurred by us (including ours and legal costs of the other party), as a result of your actions. You should make sure that you have adequate travel insurance to protect you if this situation occurs.
If you or any of the people in your group have any medical condition, disability or special requirement of any kind that may affect your active participation in the tour, you must inform BHT in writing before confirming your reservation. This is of particular importance so that we can help you consider the suitability of the proposed route and / or make the reservation. Likewise, the client responsible for the group must inform us immediately of any change in the condition or disability of any member of the group after the reservation has been confirmed.
10. If we change your tour
While BHT will do everything possible to operate all tours as advertised, reserves the right to modify and correct errors in any of the facilities, services, prices or itineraries described in our brochures and / or website at any time before or after your reservation is confirmed. Most changes are minor. From time to time, we have to make a significant change. If a significant change has to be made, BHT will inform the customer as soon as reasonably possible, if there is time before departure.
If a significant change is noticed before departure, the customer will have the option to accept the modified agreements (at an additional cost if applicable), the purchase of a new tour available to BHT (pay or receive a refund with respect to at any price difference) or cancellation of the tour with a full refund of all money paid to us. If we have to make a significant change before departure, we will pay at least (when the compensation applies), the compensation established in the following table depending on the circumstances and when the significant change is notified to the user in accordance with the following exception. The indemnity will not cover any liability beyond offering the alternatives mentioned above, which may be accepted when we are forced to make a change as a result of extraordinary and unpredictable circumstances beyond our control, the consequences of which we could not have avoided even with All due care. Such circumstances are likely to include those listed in clause 13 "force majeure". No compensation is anticipated and the above options will not be available when the change is a minor. We regret that we cannot satisfy any visa, vaccines or similar costs in the case of modification or cancellation by us. In the same way, we cannot pay any cancellation, modification or other expenses that may be incurred in relation to all the measures that must be changed or cancelled as a consequence of any change in your itinerary.
Notice period given compensation for you:
On very rare occasions, we may be forced by "force majeure" (see clause 13) to change or end your journey after departure but before the scheduled end of your time out. This is very unlikely, but if this situation occurs, we regret that we cannot make any refund (unless we can obtain refunds from our suppliers), or pay any compensation or face costs or expenses incurred as result.
11. If we cancel your tour
BHT reserves the right to cancel a tour in any circumstance except for force majeure (see clause 13), or the client's failure to make all payments, including the final payment, when due.
In addition, we will pay the compensation set forth in the table in clause 11 above (when applicable), depending on the circumstances and when the cancellation is notified to you for the following exceptions. The compensation will not pay any liability beyond offering the above options and can be accepted, when we are forced to cancel as a result of exceptional and unpredictable circumstances beyond our control, which could not have been avoided even with all due care ( such circumstances are likely to include those set forth in clause 12 "Force Majeure") No compensation is provided and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions give us right to cancel (for example, pay on time).
If we have to cancel, we will tell you as soon as possible. If there is time to do it before departure and the cancellation is not due to your lack of payment, we offer you the option to purchase an alternative trip offered as a result of the consolidation or other available travel of BHT (in both cases, pay or receive a refund with respect to any price difference) or receive a full refund of all money paid to us. We regret that we cannot satisfy any visa, vaccines or similar costs in the case of modification or cancellation by us. Likewise, we cannot pay any cancellation, modification or other expenses that may be incurred in connection with any means of transportation or other arrangements that must be changed or cancelled as a result of the cancellation of your tour.
12. Force majeure
Except when expressly indicated otherwise in these conditions, we regret not being able to accept responsibility or pay any compensation in case of impediment or impairment of the immediate performance of our obligations under our contract with you, if there is the possibility of suffering any injury, damage, loss or expense of any nature, as a result of "force majeure". In these conditions, "force majeure" means any event that we or the service provider (s) in question could, even with all due care, anticipate or avoid. Such events may include either actual or threatened war, riots, civil conflicts, terrorist activity, labour disputes, natural or nuclear disasters, adverse weather conditions, illness, fire or similar events beyond our control.
13. Our responsibility for your tour
The reservations are accepted with the understanding that the clients know and accept the possible risks inherent to the trips and that they access the excursions or experiences that appear in our program of their own volition.
14. Optional activities
We and our tourism leaders can provide you with information (before departure and / or when you are on vacation) about optional activities and tours that are not part of your vacation regime with prior reservation and that are available in the area is visiting. We do not have any participation in any of these activities or excursions that are not executed, supervised or controlled in any way by us. They are provided by local operators or other providers who are totally independent of us and who may or may not have their own liability insurance. That they are not part of your contract with us as far as we suggest certain operators / providers and / or help to reserve such activities or excursions in any way. When a group leader collects the payment in favour or in another way helps when booking that activity or excursion for you, we and the companion act only as reservation agent for the local operator / provider of the activity or excursion with the who is going to have a contract The operators / terms and local conditions of the provider will apply. We cannot accept any responsibility on any basis in relation to such activities or excursions and acceptance of the liability contained in clause 13-1 of our booking conditions will not apply to them. However, we do not exclude liability for the negligence of ourselves or our employees resulting in death or personal injury.
We do not guarantee that any optional activities or excursions mentioned in the brochure, on our website or elsewhere will be available during the holiday and / or work as advertised as these services are not part of our contract and are not included in our contract under our control. They may not be available for various reasons. Any price given in advance are only indicative. We will not be responsible if you cannot, for any reason, the book of that activity or excursion or if the activity or excursion does not work as advertised.
15. Last minute bookings
We emphasize the importance of making a reservation at the first opportunity, due to the small group nature of our tours.
For reservations received within 6 weeks of the start of your tour, we reserve the right to transfer the expenses incurred.
For reservations received within 6 weeks of your tour (or in an earlier phase for certain tours), the contract between the company and the customer comes into existence as soon as the full payment has been received by BHT.
16. Web page / brochure / ACCURACY ADVERTISING MATERIAL
The information contained in the brochures, on our website and in our other advertising material is believed to be correct to the best of our knowledge at the time of printing or publication. However, errors may occur from time to time and the information may change later. Therefore, you should make sure to review all the details of your chosen itinerary (including the price) with us at the time of booking.
Place and date of issue: Bogotá, Colombia, July 16, 2018
Bogotá Henry Tours
Carrera 15 136 55 Of. 204
Bogotá D. C. 110911
Colombia, South America